Lighting Gas Fireplace
Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).
Open valve by pivoting handle to be parallel to gas line.
Locate pilot assembly with spark ignitor (located behind and below logs in the firebox - typically in the bottom center).
Then locate red or black ignitor button.* Push ignitor to verify spark at pilot area.
Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). Push in and rotate counter-clockwiseuntil the word "pilot" is in the 6 o'clock position.**
While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.
Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire.
Enjoy your fireplace!
*If you do not see a red or black spark ignitor button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner.
**Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner.
Can not light the gas fireplace.
I would check to see if the gas is turned on. There should be a valve somewhere below or adjacent to the fireplace, in the gas line. Handle must be parallel to allow gas to flow into the fireplace. Than there should be a valve in or around the fireplace to turn the logs on and off. Sometimes there is a pilot which should be burning to turn the thing on.
If this does not help, get in touch with the manufacturer or a reliable fireplace store or chimney sweep to track down the cause of inoperability.